Effective Date: July 20, 2026

SWAT Automotive ("SWAT Automotive," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, protect, and disclose information when you visit our website, contact us, schedule or request automotive services, or otherwise interact with our business.

SWAT Automotive does not sell, rent, or share customer mobile information, phone numbers, SMS opt-in information, or text messaging consent records with third parties or affiliates for marketing or promotional purposes.

Mobile information may be shared with service providers and vendors solely as necessary to provide services on our behalf, including providers that support the delivery of text messages and customer communications.

All categories of information sharing described in this Privacy Policy exclude text messaging originator opt-in data and consent. SMS opt-in information and consent will not be shared with any third parties for their marketing or promotional purposes.

We may collect information that you voluntarily provide when you use our website, complete a form, contact our business, request an appointment, schedule service, bring a vehicle to our facility, or otherwise communicate with us.

Information we collect may include:

• First and last name
• Email address
• Phone number
• Mailing or physical address, when applicable
• Information necessary to process payments or transactions
• Communication preferences
• SMS and email consent records
• Date, time, and method of communication consent when available

When you contact SWAT Automotive or request automotive services, we may collect information including:

• Vehicle year
• Vehicle make
• Vehicle model
• Vehicle identification information when necessary
• Description of the vehicle problem or requested service
• Preferred appointment date and time
• Service and repair history
• Inspection information
• Communications related to your vehicle or service

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Referring website
• Pages visited
• Website usage and interaction data
• Cookies and similar technologies

This information may be used to maintain website functionality, understand how visitors use our website, and improve the online experience.

SWAT Automotive may use the information we collect to:

• Respond to questions and customer inquiries
• Process service and appointment requests
• Contact you to confirm requested appointment dates and times
• Provide automotive diagnostic, repair, inspection, and related services
• Communicate about your vehicle or services you have requested
• Send appointment confirmations and reminders when permitted
• Provide service updates and customer support
• Process transactions and payments
• Maintain customer and vehicle service records
• Request feedback about your experience
• Improve our website and customer service
• Maintain records of communication preferences and consent
• Protect against fraud, unauthorized activity, and security threats
• Comply with applicable laws and legal requirements

We use personal information only for legitimate business purposes and as otherwise permitted or required by law.

SWAT Automotive may offer customers the option to receive text messages related to their inquiries, appointments, automotive services, and customer support.

You will only receive SMS communications from SWAT Automotive when you have provided consent to receive text messages or when otherwise permitted by applicable law.

Providing your phone number does not automatically enroll you in SMS communications when separate consent is required.

Consent to receive text messages is not a condition of purchasing goods or services from SWAT Automotive.

Where an SMS consent checkbox is provided on a website form, the checkbox is optional and is not pre-selected.

Depending on your interaction with SWAT Automotive and the consent you provide, text messages may include:

• Responses to customer inquiries
• Appointment confirmations
• Appointment reminders
• Service scheduling communications
• Vehicle service or repair updates
• Customer support communications
• Follow-up communications related to services you requested

SWAT Automotive will not send marketing or promotional SMS messages unless the recipient has provided the appropriate consent to receive those communications.

Message frequency varies depending on your interactions with SWAT Automotive and the services you request.

Message and data rates may apply depending on your wireless carrier and mobile service plan.

You may opt out of SMS communications at any time by replying STOP to a text message from SWAT Automotive.

After opting out, you may receive a confirmation message indicating that you have been unsubscribed. You will no longer receive SMS messages from that messaging program unless you provide consent again.

For assistance with SMS communications, reply HELP to a message or contact SWAT Automotive directly at 978-454-1963.

Wireless carriers are not responsible for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors or service providers that provide support services on our behalf, such as customer service, communications infrastructure, and text message delivery.

All other categories of information sharing described in this Privacy Policy exclude text messaging originator opt-in data and consent. This information will not be shared with third parties for their own marketing or promotional purposes.

We take reasonable measures to protect SMS opt-in information and communication consent records from unauthorized access, use, or disclosure.

SWAT Automotive does not sell or rent your personal information.

We may disclose limited personal information when reasonably necessary for the following purposes:

We may work with third-party service providers that assist us with business operations, including:

• Website hosting and management
• Customer relationship management systems
• Appointment and service request management
• Email communications
• SMS and telecommunications services
• Payment processing
• Website analytics
• Data storage and security

These providers may access information only as necessary to perform services on our behalf and are expected to handle information appropriately.

SMS opt-in data, mobile numbers, and consent records are not shared with third parties or affiliates for their marketing or promotional purposes.

We may disclose information when reasonably necessary to:

• Comply with applicable laws or regulations
• Respond to a valid subpoena, court order, or legal process
• Cooperate with lawful requests from government or law enforcement authorities
• Protect the rights, property, or safety of SWAT Automotive, our customers, or others
• Investigate suspected fraud, abuse, or illegal activity

If SWAT Automotive is involved in a merger, acquisition, reorganization, or sale of business assets, customer information may be transferred as part of that transaction, subject to applicable privacy requirements.

Text messaging opt-in data and consent remain subject to the protections described in this Privacy Policy.

SWAT Automotive takes reasonable administrative, technical, and physical measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

We also rely on reputable service providers to help operate our website, communications systems, and other business technology.

However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure. While we take reasonable steps to protect personal information, we cannot guarantee absolute security.

Our website may use cookies and similar technologies to:

• Enable website functionality
• Remember visitor preferences
• Understand website traffic and usage
• Improve website performance
• Analyze how visitors interact with our website

You may be able to control or disable cookies through your web browser settings. Disabling certain cookies may affect the functionality of some website features.

Third-party services used on our website may also use cookies or similar technologies according to their own privacy policies.

Depending on applicable law and the nature of your relationship with SWAT Automotive, you may request to:

• Access personal information we maintain about you
• Correct inaccurate personal information
• Request deletion of certain personal information
• Update your contact information
• Change your communication preferences
• Opt out of marketing email communications
• Withdraw consent for future communications

To unsubscribe from marketing emails, use the unsubscribe instructions included in the email.

To opt out of SMS messages, reply STOP.

You may also contact SWAT Automotive directly regarding your privacy or communication preferences.

We retain personal information for as long as reasonably necessary to provide services, maintain appropriate business and vehicle service records, fulfill the purposes described in this Privacy Policy, resolve disputes, enforce agreements, and comply with applicable legal and regulatory requirements.

The length of time information is retained may vary depending on the type of information and the reason it was collected.

Our website may contain links to websites or online services operated by third parties.

SWAT Automotive is not responsible for the privacy practices, security, or content of third-party websites. We encourage visitors to review the privacy policies of any third-party websites they choose to visit.

This Privacy Policy applies only to information collected by or on behalf of SWAT Automotive.

Our website and automotive services are not directed toward children under the age of 13, and we do not knowingly collect personal information directly from children under 13 through our website.

If we become aware that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete it.

SWAT Automotive operates in Lowell, Massachusetts, and takes reasonable measures to handle personal information in accordance with applicable federal and Massachusetts laws and regulations.

Where applicable law provides individuals with additional privacy rights, we will make reasonable efforts to honor valid requests in accordance with those requirements.

SWAT Automotive may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal requirements, or services.

When changes are made, the updated Privacy Policy will be posted on our website with a revised effective date. We encourage visitors to review this page periodically.

If you have questions about this Privacy Policy, our privacy practices, or how your personal information is handled, please contact us:

SWAT Automotive
10 Riverside St.
Lowell, MA 01854

Phone: 978-454-1963
Email:  swatautoservice@gmail.com
Website: https://swatautoservice.com

By using our website or voluntarily providing information to SWAT Automotive, you acknowledge the practices described in this Privacy Policy.